Thermostar Dubai

Privacy Policy

Last updated: October 21, 2025

THERMOSTAR HOUSEHOLD ELECTRICAL APPLIANCES TRADING L.L.C. ("us", "we", or "our") operates the www.thermostardubai.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy in accordance with the UAE Personal Data Protection Law (PDPL) and other relevant regulations.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you. This includes information submitted through our "Request a Free Demo" form, our "Hiring" application form, and our "Synergy Program" application form.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Full Name
  • Email address
  • Phone number
  • Details related to your inquiry, job application, or program application (e.g., demo preferences, job role, etc.)

How We Use Your Information

We use the collected data for various purposes:

  • To schedule and provide you with a requested product demonstration.
  • To process your application for a job or for the Synergy Program.
  • To respond to your inquiries and provide customer support.
  • To communicate with you, including sending information about our products, services, and promotions, where you have consented to receive such information.
  • To improve our website and services.

Legal Basis for Processing Personal Data

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We will process your personal data based on your consent, which you provide when you submit a form on our Service.

Data Retention and Storage

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. When you submit a form, your data is stored securely in our Firestore database, a product of Google Firebase. We retain this data to fulfill your request (e.g., schedule a demo, process an application), for our internal records, and to comply with any legal obligations.

Data Security

The security of your data is important to us. Information submitted through our forms is transmitted securely and stored in our Firestore database, which is protected by robust security rules to prevent unauthorized access. While we strive to use commercially acceptable means to protect your Personal Data, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights in the UAE

Under the UAE's PDPL, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object to processing.
  • The right of restriction of processing.
  • The right to data portability.
  • The right to withdraw consent.

If you wish to exercise any of these rights or have questions about your data, please contact our Data Protection Officer.

Contact Us / Data Protection Officer

If you have any questions about this Privacy Policy, please contact our Data Protection Officer: